Cumbria Waste Group Ltd

Customer Ratings

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About Cumbria Waste Group Ltd

Cumbria Waste Group Ltd is the largest provider of bespoke waste management services in Cumbria, catering to a diverse clientele that includes both commercial and public sector customers across the North of England and Southern Scotland. With over 30 years of experience and more than 5,000 customers, the company offers a comprehensive range of services that encompass waste collection, disposal, recycling, and compliant commercial waste management solutions. They are renowned for their commitment to professional waste collection and efficient disposal practices, contributing to sustainability efforts by minimising landfill waste and transforming materials into valuable resources. The company prides itself on its state-of-the-art processing facilities and a dedicated workforce, which together facilitate effective waste management solutions tailored to the needs of every client, from small businesses to larger industrial operations. Their core values centre on compliance, professionalism, and a focus on environmental stewardship, ensuring that all activities are conducted with the utmost care for the community and environment. Notably, Cumbria Waste Group also manages Household Waste Recycling Centres (HWRCs), further enhancing its community impact and commitment to recycling initiatives.

Cumbria Waste Group Ltd Reviews

What people say about delivery

The overall sentiment regarding delivery is overwhelmingly negative, with the customer expressing frustration over repeated failures to collect bags as scheduled, leading to significant issues with litter and accusations of dishonesty from the company's staff. The review highlights a breakdown in communication and service reliability, with the customer feeling that their longstanding agreement and expectations have not been met, further exacerbated by rude interactions with customer service.

What people say about service & professionalism

The overall sentiment regarding professionalism in the skip hire company is mixed but leans negative. While some customers appreciate the helpfulness and politeness of the staff, as well as the cleanliness of the facility, others express significant frustration with the service quality. A particularly detailed complaint highlights issues with uncollected bags, rude staff interactions, and a perceived lack of accountability, indicating a serious decline in service professionalism over time.

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