Ellgia Ely

Customer Ratings

About Ellgia Ely

Ellgia Ely is a waste management, recycling and skip hire company based in Ely, Cambridgeshire, operating from Unit 7 Lancaster Way. Founded in 2011 by Steve Crook as a single-vehicle collection business in Cambridge, the company has grown into one of the largest independent waste and recycling management businesses across the East of England, now operating over 60 HGV vehicles from more than four permitted locations and employing over 160 people. Ellgia Ely serves domestic, trade and commercial customers across Cambridgeshire, Lincolnshire, Norfolk, Suffolk, Northamptonshire, Leicestershire and South Yorkshire, offering skip hire in sizes from 3 yards to 16 yards, with short-notice delivery available. The company also provides commercial waste collection, roll-on containers, eurobin and wheelie bin services, rear-end and front-end loader collections, and hazardous waste handling. Ellgia Ely operates a zero-waste-to-landfill policy, processing residual waste into Solid Recovered Fuel and Refuse Derived Fuel, and won the Independent Operator of the Year award at the MRW National Recycling Awards in 2018.

Ellgia Ely Reviews

What people say about delivery

Delivery and collection reliability is severely problematic, with customers reporting consistently missed collections, frequent changes to scheduled days, and a complete lack of communication when services fail to materialise. The operator rarely responds to customer inquiries about delays and shows no commitment to resolving issues, leaving clients with overflowing waste and unmet contractual obligations.

What people say about service & professionalism

Overall sentiment on company quality and professionalism is extremely negative, with customers reporting systemic issues including missed collections, poor communication, mid-contract price increases of up to 64%, and dishonest billing practices. A small minority reported positive interactions with staff, but widespread complaints about service reliability, contract terms and customer care suggest serious reputational and operational problems.

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