D & E Roberts Ltd

Customer Ratings

About D & E Roberts Ltd

D & E Roberts Ltd is a skip hire company operating primarily in Surrey, established over 40 years ago, with extensive experience in recycling and waste management. The company offers a range of sizes for their skips, catering to various waste removal needs, from residential projects like kitchen or bathroom renovations to larger commercial waste clearance undertakings. The target market includes homeowners, construction businesses, and anyone needing efficient waste disposal solutions. D & E Roberts differentiates itself by operating a state-of-the-art recycling facility that boasts an impressive recycling rate of approximately 90-95% by weight. This eco-friendly approach, combined with their GPS tracked fleet, ensures that they offer timely and reliable service to all customers. Additionally, the company values customer convenience, providing assistance with obtaining highway permits for skips placed on public land. They emphasise a hassle-free experience, with a commitment to responsible waste management and recycling practices. Their services include not only skip hire but also grab loaders and muckaway options for more specialised needs.

D & E Roberts Ltd Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is mixed. While some customers praise the prompt and efficient delivery service, noting quick turnaround times and competitive pricing, others express frustration over unexpected charges and poor customer service, feeling misled about costs. This indicates a divide in customer experiences, with positive reviews highlighting reliability and negative ones pointing to issues with transparency and communication.

D & E Roberts Ltd Prices

The overall sentiment regarding price for the skip hire company is predominantly positive, with multiple customers praising the competitive rates and good value for money. Reviews highlight satisfaction with pricing, especially in comparison to other companies, while one negative review stands out, citing a significant discrepancy between the quoted and final charges, leading to feelings of mistrust. Overall, the majority of customers express a favorable view of the pricing and service.

What people say about service & professionalism

The overall sentiment regarding professionalism in the skip hire company is overwhelmingly positive. Customers consistently highlight the friendly and courteous nature of the staff and drivers, with many praising their helpfulness and professionalism during interactions. Specific mentions of drivers being "nice," "patient," and "a credit to the company" reinforce the positive experiences, making it clear that professionalism is a key strength of the service provided.

D & E Roberts Ltd FAQs