1st Call Skips

Customer Ratings

About 1st Call Skips

1st Call Skips is a skip hire company based in Westbury, Wiltshire, serving domestic and commercial customers across Wiltshire and the wider Somerset area. The company offers a wide range of skip sizes from 3 yards up to 40 yards, making it suitable for projects of all scales, from small garden clearances to large construction and industrial site waste removal. Domestic customers most commonly hire 6, 8 and 10 yard skips for garden waste, DIY debris and general household clearances, while larger skips up to 40 yards are available for commercial and industrial use. Both open and enclosed skips are available, and the company accepts a variety of waste types including mixed waste, hardcore, inert, soil, wood and green waste. All waste is transported to a licensed recycling facility at Green Ore Farm Recycling Centre, where it is sorted to maximise diversion from landfill, with residual material sent for energy-from-waste incineration. The company also assists customers in obtaining the necessary road permits where a skip is to be placed on a public highway, and next-day delivery is available when bookings are placed with sufficient notice.

1st Call Skips Reviews

What people say about delivery

Delivery and collection performance divides opinion sharply. While some customers praise prompt, reliable service, others report severe delays lasting weeks, with promises to collect going unfulfilled and staff proving uncontactable, forcing some to pursue legal action.

1st Call Skips Prices

Pricing and value for money presents a deeply polarised picture, with some customers praising competitive rates and honest dealings, while others report significant discrepancies between quoted and charged prices, unexpected surcharges, and accusations of deliberate overcharging. The operator's pricing practices appear inconsistent, ranging from genuinely competitive to what some customers characterise as exploitative.

What people say about service & professionalism

Overall confidence in the company's professionalism is severely undermined by widespread complaints about broken promises, missed collections, and poor communication, though a minority of satisfied customers praise reliability and friendly staff. The stark contrast between glowing five-star reviews and damning one-star accounts suggests significant inconsistency in service delivery and customer treatment. Multiple customers report being ignored, misled about pricing, and left without resolution when problems arise, raising serious concerns about trustworthiness and accountability.

1st Call Skips FAQs