Towens

Customer Ratings

About Towens

Towens Waste Management is a family-owned business based in Weston-super-Mare, specialising in smart and sustainable waste management, recycling, and civil engineering services across Somerset and the South-West of England. For over 30 years, Towens has focused on minimising landfill waste by recycling or reusing over 90% of materials processed through its facilities. They serve a diverse customer base, ranging from large-scale contractors like nuclear power plants to local builders and homeowners. Towens differentiates itself with a commitment to quality customer service, employing their drivers directly to ensure consistency and reliability. Their sustainability initiatives aim to reduce carbon footprints tied to waste disposal, reinforcing their values of local responsiveness, innovation, and long-term customer relationships. Notably, Towens operates four recycling facilities and maintains a diverse fleet of over 40 vehicles, allowing them to handle over a million tons of waste annually. The company offers a wide array of skip sizes and various waste management services, including skip hire, tippers, muck away, and civil engineering projects, contributing to their robust service portfolio.

Towens Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is predominantly positive, with many customers praising the punctuality, professionalism, and helpfulness of the drivers. Reviews highlight efficient online booking, timely deliveries, and smooth collections, with several customers expressing their intention to use the service again. However, there is a notable negative experience where a customer faced significant issues with delivery miscommunication and poor customer service, indicating that while most experiences are favorable, there are exceptions that could impact customer satisfaction.

Towens Prices

The overall sentiment regarding price for the skip hire company is predominantly positive, with many customers praising the competitive pricing and good value for money. Reviews highlight that the prices are better than those of competitors, and several customers express satisfaction with the affordability in relation to the quality of service received. However, there are a few negative comments, particularly regarding service issues that overshadowed the positive pricing experience, indicating that while the price is appealing, service consistency may need improvement.

What people say about service & professionalism

The overall sentiment regarding the professionalism of Towens skip hire company is mixed. Many customers praise the friendly and professional service, highlighting the helpfulness of the staff and the smooth booking and delivery processes. However, there are significant concerns raised about the driving behavior of some employees, with multiple reviews citing aggressive driving and a lack of courtesy, which detracts from the otherwise positive experiences.

Towens FAQs