Black Country Skip Hire

Customer Ratings

About Black Country Skip Hire

Black Country Skip Hire is a family-run business established in 1992, located in Bilston, West Midlands. The company provides high-quality skip hire services to domestic and trade customers, offering a comprehensive range designed for both household and commercial waste disposal needs. With over 25 years of experience, they pride themselves on prompt delivery and excellent customer service. Their aim is to make skip hire simple and stress-free, providing an extensive selection of skips at affordable prices. They believe in accessibility to economical solutions for waste management while maintaining a commitment to sustainability by recycling as much waste as possible. This makes them one of the few providers in the area offering a tip by the tonne service. Their skips are suitable for various uses, including domestic garden clearances and large construction projects. This commitment to customer satisfaction, reliability, and environmental responsibility differentiates Black Country Skip Hire in a competitive market, making them a preferred choice for skip hire in the region.

Black Country Skip Hire Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is predominantly positive, with many customers praising the promptness, helpfulness, and professionalism of the drivers. Reviews highlight efficient delivery and collection processes, with several customers expressing satisfaction with the company's communication and customer service. However, there are notable negative experiences, particularly related to missed delivery dates, poor communication, and unexpected additional charges, which have led some customers to express frustration and disappointment.

Black Country Skip Hire Prices

The sentiment regarding price for the skip hire company is mixed, with a notable divide between positive and negative experiences. Many customers appreciate the reasonable and competitive pricing, often highlighting it as a key reason for their recommendation, while others express frustration over unexpected additional charges and perceived unfair pricing practices, such as being charged for overfilled skips or for items like mattresses. Overall, while some customers find value for money, a significant number feel misled or dissatisfied with the pricing transparency and customer service.

What people say about service & professionalism

The overall sentiment regarding professionalism in the reviews is predominantly positive, with many customers praising the company's staff for their courteous and helpful demeanor. Specific mentions of professional service include timely deliveries, polite drivers, and effective communication, which contributed to a positive experience for most users. However, there are notable negative experiences related to customer service, particularly complaints about rude interactions and issues with billing, indicating that while many found the service professional, there are significant areas for improvement.

Black Country Skip Hire FAQs