Grinsell Skip Hire Ltd

Customer Ratings

About Grinsell Skip Hire Ltd

Grinsell Skip Hire Ltd is a skip hire company based at Parkrose Industrial Estate in Smethwick, in the West Midlands. The company provides skip hire services to customers in the local area, including for domestic projects. Skips are delivered to customer properties and collected once full, with a stated collection window of five to seven working days quoted at the time of booking. The company can be reached by phone and operates out of its Smethwick yard.

Grinsell Skip Hire Ltd Reviews

What people say about delivery

Collection performance is the primary driver of poor sentiment, with the overwhelming majority of customers reporting severe delays ranging from weeks to months despite repeated promises and phone calls. Delivery service is generally reliable and timely, but the systematic failure to collect skips promptly, combined with instances of rude staff, damaged property, and fly-tipping issues, has created widespread frustration and distrust among customers.

Grinsell Skip Hire Ltd Prices

Pricing and value for money emerge as deeply polarising issues, with customers split between those praising competitive rates and efficient service, and those reporting unexpected price increases, hidden charges, and sudden mid-booking price changes that undermine trust. While some customers appreciate fair pricing paired with reliable delivery, numerous complaints centre on the company's failure to honour quoted prices, apply undisclosed card payment fees, or honour website rates, leaving many feeling deliberately misled on cost.

What people say about service & professionalism

Overall company quality and professionalism receive deeply polarized feedback, with a stark divide between satisfied customers who praise punctuality, friendly staff and reliable service, and a much larger cohort reporting severe operational failures including chronic delays in skip collection lasting weeks beyond promised dates, unprofessional and rude driver behaviour, poor phone communication, and inconsistent pricing. The persistent pattern of broken promises regarding collection timelines, combined with frequent complaints about unresponsive management and staff discourtesy, significantly undermines trust in the operator's ability to deliver on commitments.

Grinsell Skip Hire Ltd FAQs