The Frank Barnes Group

Customer Ratings

About The Frank Barnes Group

The Frank Barnes Group is a well-established company that offers a diverse range of services specialising in Crane Hire, Skip Hire, Hiab Hire, Forklift Truck Hire, machine removals, and more. With over 65 years of experience in the Skip Hire industry, they are committed to providing excellent customer service to a broad target market that includes major PLCs, blue-chip industries, local authorities, and the general public. Their key differentiators include a modern fleet of machinery, comprehensive services across multiple sectors including waste disposal and scrap metal, and a strong focus on safety and quality. Their company values emphasise availability, flexibility, and versatility, ensuring that they cater to various customer needs effectively. Notably, Frank Barnes operates from multiple locations in the Lancashire area and boasts over 80 staff members dedicated to fulfilling contracts throughout the North of England, highlighting their capacity and reliability.

The Frank Barnes Group Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is mixed. Many customers praise the prompt and efficient service, highlighting quick delivery and collection times, as well as friendly staff. However, several reviews express frustration with poor communication and reliability, particularly regarding missed deliveries and unfulfilled promises, leading to dissatisfaction and a lack of trust in the company's service.

The Frank Barnes Group Prices

The overall sentiment regarding price for the skip hire company is mixed. While some customers highlight competitive pricing and good value for money, as seen in positive reviews praising the affordability and efficiency of the service, others express frustration over unexpected price increases based on location and poor customer service experiences, which detracts from their overall satisfaction.

What people say about service & professionalism

The overall sentiment regarding professionalism in the skip hire company is mixed. Many customers praise the service as "excellent" and "professional," highlighting friendly staff and efficient operations, particularly in urgent situations. However, there are notable negative experiences, particularly concerning rude office staff and unprofessional behavior from drivers, which detracts from the positive feedback.

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