ISM Waste & Recycling

Customer Ratings

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About ISM Waste & Recycling

ISM Waste & Recycling is a leading provider of waste management and recycling solutions, primarily operating in Greater Manchester and Lancashire. Established in 1965, the company has evolved from a small local scrap metal business to a significant player in the waste management sector. They cater to various businesses by offering a comprehensive services range that includes skip hire, waste collection, recycling, and environmentally friendly waste disposal. Their target market spans all business sectors, and they specialise in providing bespoke services tailored to individual client needs. Key differentiators include their impressive recycling rates of over 90% and a commitment to sustainability, aiming for carbon neutrality by 2050. ISM Waste & Recycling prides itself on its strong customer relations, offering professional, reliable, and hassle-free waste management solutions. Notable details about their services include the inclusion of permits for skips, competitive pricing, a free waste audit for new clients, and a strong focus on reducing costs and environmental impact for their customers.

ISM Waste & Recycling Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is mixed. While some customers praise the punctuality and professionalism of the drivers, highlighting excellent service and communication, others express frustration over poor communication and issues with delivery logistics, such as unnotified delays and mismanagement of paperwork. This contrast suggests a need for improved consistency in service delivery and customer communication.

ISM Waste & Recycling Prices

Customers express a highly positive sentiment regarding the pricing of the skip hire service, highlighting it as "unbelievably competitive" for small businesses. The reviews emphasize not only the affordability but also the exceptional service quality, suggesting that the value received exceeds expectations.

What people say about service & professionalism

The overall sentiment regarding professionalism at ISM Waste & Recycling is mixed. While several customers praise the staff for being polite, helpful, and professional, highlighting their excellent service and communication, one reviewer expresses significant frustration over a lack of transparency and accountability during the skip delivery process. This contrast suggests that while many experiences are positive, there are notable instances of unprofessionalism that can impact customer satisfaction.

ISM Waste & Recycling FAQs