AE Burgess & Sons Ltd

Customer Ratings

About AE Burgess & Sons Ltd

A.E. Burgess & Sons Ltd, founded in 1850, is a family-run company based in Leicester that specialises in comprehensive waste management solutions, including skip hire, scrap metal recycling, and the management of commercial and hazardous waste. They operate from a well-equipped materials recycling facility, handling over 240,000 tonnes of waste each year, which they recycle to achieve an outstanding recycling rate of over 96%. Their services cater to a diverse clientele, ranging from domestic customers to businesses across various sectors, ensuring that they offer a professional and personal service tailored to the needs of each client. A distinctive feature of A.E. Burgess is their commitment to sustainability and reducing the environmental impact of waste. They employ advanced processing technologies and provide a full range of waste handling, from collection to recycling and safe disposal. Their vision integrates the concept of a circular economy, aiming to maximise the value derived from waste materials while minimising landfill usage. A.E. Burgess prides itself on building strong relationships with key customers, demonstrating an understanding of their specific waste management requirements. Their operational approach reflects an ongoing investment in technology and a dedication to providing a competitive, reliable service.

AE Burgess & Sons Ltd Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is mixed, with a notable divide between positive and negative experiences. Many customers praise the timely delivery and professional service, highlighting the helpfulness of the staff and quick turnaround times. However, a significant number of reviews express frustration over missed pickups, poor communication, and delays, indicating that some customers feel neglected and dissatisfied with the service quality.

AE Burgess & Sons Ltd Prices

The overall sentiment regarding price for the skip hire company is predominantly negative. Customers express frustration over unexpected charges, such as being billed for a minimum weight when they had less, and feeling cheated when payments did not match agreed amounts. Additionally, many reviews highlight poor customer service, with complaints about unhelpful staff and a lack of accountability for pricing discrepancies, leading to a general feeling of dissatisfaction and mistrust.

What people say about service & professionalism

The overall sentiment regarding the professionalism of the skip hire company is mixed. While several customers praised the company for its helpfulness, friendly drivers, and consistent professionalism, others expressed frustration with poor communication, unprofessional behavior from staff, and issues with timely deliveries. Positive reviews highlight excellent service and responsiveness, whereas negative feedback points to significant lapses in customer service and reliability.

AE Burgess & Sons Ltd FAQs