Abacus Waste

Customer Ratings

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About Abacus Waste

Abacus Waste, based in St Philips, Bristol, is a family-run business specialising in skip hire and waste management services. With 28 years of experience, they cater to both domestic and commercial clients, offering a comprehensive solution for waste disposal. Their services include skip hire, grab hire, and roll-on roll-off hire, with a wide range of skip sizes available, from 3 yards to 12 yards, along with 20 and 40 yard roll-on roll-off skips. The company's commitment to sustainability is evident in their operation of a licensed recycling facility, where they process various types of waste, maximising recycling opportunities and reducing landfill dependency. Abacus Waste is known for its competitive pricing, a same-day service, and exceptional customer support, making them a reliable choice in the waste management sector. The company prides itself on adhering to environmental legislation and offers services tailored to meet the diverse needs of their clientele, including the arrangement of road permits for skips placed on highways. Their approach to waste management emphasises the importance of recycling, aiming to divert as much waste as possible from landfills while providing innovative solutions in an evolving industry.

Abacus Waste Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is predominantly negative, with many customers expressing frustration over unreliable service. Numerous reviews highlight issues such as late deliveries, poor communication, and unprofessional behavior from staff, including being hung up on and receiving smaller skips than ordered. However, a few customers did report positive experiences, praising timely deliveries and friendly drivers, indicating that service quality may vary significantly.

Abacus Waste Prices

The overall sentiment regarding price is predominantly negative, with customers expressing frustration over unexpected charges and a lack of transparency. One reviewer felt they were overcharged for waste disposal, while another mentioned being quoted a different price than what they were charged upon delivery. Additionally, there are complaints about poor service and communication, which further exacerbates dissatisfaction with the pricing experience.

What people say about service & professionalism

The sentiment regarding professionalism in the reviews is mixed, with a significant divide between positive and negative experiences. Some customers praise the company for its friendly and efficient service, highlighting the professionalism of drivers and staff during delivery and collection. Conversely, numerous reviews express frustration with unprofessional behavior, particularly from phone operators, citing rudeness, poor communication, and aggressive responses when issues arose. This inconsistency suggests that while some customers have had positive interactions, many others have encountered significant shortcomings in customer service professionalism.

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