Smiths

Customer Ratings

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About Smiths

Smiths is one of the largest skip hire and waste management companies in the South West and South Wales, operating since 1982. The company provides a wide range of skip sizes from 2 yards to 40 yards, catering to both domestic and commercial clients. Their target market includes households, event organisers, and businesses requiring efficient waste disposal and management services. Key differentiators for Smiths include their substantial local experience, investment in recycling facilities, and commitment to diverting waste from landfill. Smiths is particularly noted for their prompt service, including the option for same-day or next-day delivery of skips when needs are urgent. They also offer permits for skips that need to be placed on public roads, ensuring compliance with local regulations. With its extensive fleet and multiple depots, Smiths is well-equipped to handle the diverse waste management needs of its clients. Their values centre around quality service and integrity, establishing strong relationships with customers as evidenced by numerous positive testimonials. Smiths also engages actively in local events, providing tailored waste management solutions that meet specific community requirements.

Smiths Reviews

What people say about delivery

The overall sentiment regarding delivery for the skip hire company is predominantly negative, with multiple customers expressing frustration over missed collections, unprofessional service, and poor communication. One reviewer detailed a particularly negative experience with rude staff and inconsistent operating hours, while another lamented ongoing delays and inadequate customer support. In contrast, a single positive review highlighted a smooth and professional service experience, but it stands out against the backdrop of the more critical feedback.

Smiths Prices

The overall sentiment regarding price is positive, with customers highlighting the cost-effectiveness and good value for money provided by the skip hire company. Both reviews emphasize satisfaction with the pricing in relation to the quality of service, indicating that customers feel they are receiving a worthwhile service for their investment.

What people say about service & professionalism

The overall sentiment regarding professionalism in the customer reviews is mixed. One review highlights a negative experience with unprofessional behavior from staff, describing rudeness and poor customer service when trying to access services. In contrast, two other reviews commend the professionalism of the skip hire company, praising their consistent, customer-focused service and quick, helpful responses, indicating that many customers have had positive experiences.

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